Shipping Policy


HeartSense Health aims to send out the items you order as soon as possible through reputable professional courier services.

After you place the order, we will send you an email confirming the order.

It normally takes 3 – 5 working days to ship out the items you have ordered, so please be patient. Once we have shipped them out, we will inform you of the tracking number.

HeartSense Health is not responsible for loss of goods during transit by 3rd party professional courier services, as this is out of our hands. In the event of a lost or misplaced parcel by the courier service, additional items will not be replaced for free and will be sent on purchase again.

We will do our best to ensure that the courier service delivers your item on time. We will contact the courier service regarding the delay and will pass on whatever information that they give us regarding your parcel.

Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.